Returns & Exchanges

If a pair isn't right, you have 7 days from the day your order is delivered to request a return or exchange.

What we can accept

To be eligible, items must be:

Unworn, with no marks or wear on the soles
In the original box and packaging
Complete, including any laces, insoles or accessories supplied

We recommend trying shoes on indoors, on a clean surface, until you're sure of the fit. Shoes that show signs of outdoor wear can't be returned.

Exchanges

If the size isn't right, we're happy to exchange for a different size in the same style, subject to availability, within the same 7-day window. If your size is unavailable we'll arrange a return instead.

How to start a return or exchange

Email support@solesprint.us within 7 days of delivery, or call +1 (917) 718-7995.
Include your order number — it begins with # and is in your confirmation email.
Tell us which item and whether you'd like a return or an exchange. We'll confirm the return address and next steps by email.

Please don't send anything back before we've confirmed your return — unrequested returns can't be accepted.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's been approved. Approved refunds are issued to your original payment method; please allow up to 10 business days for it to appear on your statement. Original shipping charges are non-refundable unless the item was faulty or incorrect.

Faulty or incorrect items

If something arrives damaged, faulty, or isn't what you ordered, contact us straight away and we'll put it right at no cost to you. Photos of the issue help us resolve things faster.

Avoiding returns in the first place

Most returns come down to sizing. Our Size Guide explains how to measure your foot and match it to the right size — worth two minutes before you order.

Returns & Exchanges