Refund policy

 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn and in the same condition that you received it, in its original box and packaging, and complete with any laces, insoles or accessories supplied. You will also need your order number or proof of purchase.

To start a return, contact us at info@solesprint.pk or call 0313 4366263. Once your return is approved, we will confirm how and where to send your item. Returns are sent to:

SoleSprint Qasim Bella, Dhamka Chowk Multan Cantt, Multan 59300 Pakistan

Items sent back to us without first requesting a return will not be accepted.

Trying on your shoes Please try footwear on indoors on a clean surface until you are certain of the fit. Shoes showing wear to the soles or other signs of outdoor use cannot be returned.

Exchanges If the size is not right, we are happy to exchange for a different size in the same style within the same 7-day window, subject to availability. If your size is unavailable, we will arrange a return instead. Contact us and we will confirm the next steps.

Damages and issues Please inspect your order on delivery and contact us immediately if an item is defective or damaged, or if you have received the wrong item, so that we can evaluate the issue and put it right. Photographs of the problem help us resolve things faster.

Refunds We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, your refund will be processed using the payment method used for your order. For orders paid by Cash on Delivery, we will contact you to arrange the refund.

If you have any questions about returns, contact us at info@solesprint.pk.