Track Order

Track your order

There are three easy ways to check where your order is.

1. Use your shipping confirmation email

As soon as your order ships we email you a tracking number and a link. Click the link to see the latest carrier scan. If you can't find the email, check your spam or promotions folder — it comes from support@solesprint.us.

2. Check your order status page

Your order confirmation email contains a View your order button. That page updates automatically with processing, shipping and delivery status, and shows the tracking number once it's available.

3. Sign in to your account

If you created an account at checkout, sign in to see every order and its current status in one place.

Typical timeline

• Dispatch: same business day for orders placed before 2 pm ET, otherwise the next business day
• In transit: typically 3–5 business days from our US warehouse

Tracking can take up to 24 hours to show its first scan after the label is created — that's normal.

Need help?

If your tracking hasn't updated in more than 3 business days, or your order is later than expected, email support@solesprint.us or call +1 (917) 718-7995 with your order number (it begins with #) and we'll look into it straight away.